Committed to Providing Excellent Service
Our goal is to provide you with the best customer service
available. Most of our staff have been with us for years and
they are experts in the service and fulfillment of your treadmill.
Shipping
Most deliveries are made by third-party shipping companies. We
generally ship all approved orders within 2-4 business days, and shipping takes between 5-10 business days (in the contiguous
US) depending on the final destination. Please
review these details regarding shipping.
For your convenience, we've negotiated a range of delivery and installation options to suit most needs. If you require special
delivery or installation handling, please let us know. We'll do our best to accommodate you.
Order Tracking
Once we've shipped your order, you can track your shipment on-line using your Order Number. Track your
shipment here. We'll tell you when your order was shipped and by what carrier. You will be contacted by the carrier
for a convenient delivery time.
Customer Service
At TreadmillByNet, we want to make sure you're happy, even after your purchase. Should you need any assistance with your purchase,
our trained customer service staff will be pleased to assist you. Many issues can be resolved simply in just one phone
call. To get in touch, just call toll-free at 1-888-800-1167 or e-mail us.
A customer service representative will get in touch with you promptly.
Online User Manuals
Need a User's Manual? We have the manuals for many of our products
on-line. Check out our Support
Area for available downloads.
Warranty Registration
To be eligible for warranty service on your purchase, you must
register your product. You may register your purchase either
by sending in the Warranty Registration card in the back of
your User's Manual or by completing our on-line
Warranty Registration. Please also see the important warranty
information that came with your purchase or see our on-line
support area.
Repair Service
TreadmillByNet will pay for the labor charges for any repairs that occur
within the first year after purchase. TreadmillByNet reserves the right to hire and reimburse one of over 600 certified
technicians in our database. In areas where there are no available service technicians, we may choose to send the part directly
to the consumer with installation instructions. In this case TreadmillByNet will reimburse the customer $75 per occurrence.
In most cases these repairs are minor and simple.
The best way to request service for your Smooth product is to fill out our on-line
Service Request Form. We will respond to your request with a confirmation
call or e-mail within 4 business hours. After determining the problem, we will follow up with appropriate corrective action.
Many service problems and questions can be solved right over the
phone. Most treadmills and elliptical trainers have diagnostics built right into the console and we can usually define the
problem by walking the customer through a few button clicks on that first phone call. If for any reason TreadmillByNet
is not able to repair the unit we will replace it at no cost to the customer, guaranteed!
We provide technical phone support through our toll free number
five days a week (888-800-1167). Service requests can be made
24 hours per day through our request form. Our technicians
will respond within the next business day.
