Repair Service

TreadmillByNet will pay for the labor charges for any repairs that occur within the first year after purchase. TreadmillByNet reserves the right to hire and reimburse one of over 600 certified technicians in our database. In areas where there are no available service technicians, we may choose to send the part directly to the consumer with installation instructions. In this case TreadmillByNet will reimburse the customer $75 per occurrence. In most cases these repairs are minor and simple.

The best way to request service for your Smooth product is to fill out our on-line Service Request Form. We will respond to your request with a confirmation call or e-mail within 24 hours (Mon.-Fri.). After determining the problem, we will follow up with appropriate corrective action. In addition, we provide technical phone support through our toll free number five days a week (888-800-1167).

Many service problems and questions can be solved right over the phone. Most treadmills and elliptical trainers have diagnostics built right into the console and we can usually define the problem by walking the customer through a few button clicks on that first phone call. If for any reason TreadmillByNet is not able to repair the unit we will replace it at no cost to the customer, guaranteed!